Frequently Asked Questions (FAQs) – simplepromgowns.com

Ordering & Payment

Q: How do I place an order?
A: Browse our collection, select your favorite gown, choose your size, and proceed to checkout. You’ll receive an order confirmation via email.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are secure.

Q: Is my payment information safe?
A: Yes! We use SSL encryption and never store your full payment details.

Shipping & Delivery

Q: How long does shipping take?
A:

  • Standard Shipping: 5-7 business days (U.S.)
  • Express Shipping: 2-3 business days (+$15)
  • International: 7-14 business days (customs fees may apply)

Q: Do you offer free shipping?
A: Yes! Free standard shipping on U.S. orders over $100.

Q: Can I track my order?
A: Yes, you’ll receive a tracking link via email once your gown ships.

Sizing & Returns

Q: What if my gown doesn’t fit?
A: We offer free returns within 14 days. Gowns must be unworn, with tags attached, and in original packaging.

Q: How do I choose the right size?
A: Refer to our detailed size chart on each product page. For personalized advice, contact our stylists.

Q: Are alterations possible?
A: We don’t offer alterations, but many gowns come with adjustable features (like corset backs).

Product Care

Q: How should I clean my gown?
A: Most gowns require dry cleaning. Check the care label for specifics.

Q: Can I steam or iron my dress?
A: Use a handheld steamer on low heat. Avoid direct ironing (may damage fabrics).

International Orders

Q: Do you ship worldwide?
A: Yes! Shipping costs and delivery times vary by country. Calculate fees at checkout.

Q: Who pays for customs duties?
A: International customers are responsible for any customs charges.

Other Questions

Q: How do I contact customer service?
A: Use our 24/7 live chat or email us via the contact form on simplepromgowns.com.

Q: What’s your return policy for sale items?
A: Final sale items (marked “non-returnable”) cannot be returned. All other items follow our standard policy.